Q - Where can I download the Apps?

A - The Apple App Store for iPhone and iPad and the Amazon App Store for Android devices

Q – Why do you charge for some of the apps

A – Our prices are already very low (approx. 3USD for a full rotor balancing program). We would rather charge the fee openly than try to recover costs by selling customer details, using targets adverts or by in app purchases. We don't collect any of your personal info

Q – Does collect personal information about users

A - We may collect and use information about your location (such as your country) and device type used to access our services as this allows us to improve our software, but we don’t collect any exact data of you or your device.


Q - Why is API-617 referenced [In the Machinery Vibration Guide] for Centrifugal Compressors while all other machine classes reference ISO standards.

A - Reflects industry practice. API 617 is the preferred standard for Centrifugal Compressors and is the most widely referenced for these machines. References to the ISO standards are much more common for other machine classes and accelerometer based measurements.


Q - Rotor zone offers an option of phase lagging or phase leading in the balancing programs. What is this and how do I know which one my instrument is using?

A - Absolute phase can either be measured forward (leading) or backwards (lagging) from the speed reference. Different devices and manufacturers use different systems. Because is manufacturer independent we offer both choices. In the vast majority of devices absolute phase is always lagging which is why the balancing tools always set lagging as the default option.

Q - Other than the trial weight selector the rotorzone balancing tools don’t show any units for weight or vibration. What units are being used?

A - In the balancing tools what you put in is what you get out. All units entered will be the output units with regard to vibration and mass units (i.e if the Trial Weight is in Grams the output displayed on the chart will be in Grams also). Select an appropriate measurement unit based on the available transducers, the bearing type and machine speed. Note that the balancing calculator weight output is always displayed as an integer (whole number).

Q - The rotor zone graphical balancing tools show the correction weight being placed half way down the blade. Is this the correct position?

A - No, the display for both the graphical balance tools is a vector plot not a literal representation of the machine. All weights (trial and correction) must be placed at the same radius.

Q - Is the Graphical Phase Balance available for the iPhone

A - Graphical Phase balance is only listed as available on the iPad due to screen size requirements. It can be downloaded and used on the IPhone but this is not recommended as the small screen size on the phone makes it difficult to use.


Q - Why does the pipe size utility make the pipes so big? my (book) tables are always one size smaller.

A - Sizing is based on 7f/s velocity for optimal efficiency. In the past (when energy was cheaper) a figure of 10f/s was commonplace.

Q - Why are imperial units shown as US?

A - Typically this system is used in North America and flow units are specifically in US Gallons rather than imperial gallons.

Q - What is Sajaa Rich (Gas Compressor Sizing App)

A - Sajaa Gas is a Rich Gas produced in the Sharjah, UAE by the Sharjah National Oil Corporation (SNOC). In the app it is used as a reference for heavy/rich field gasses in much the same way as Brent or WTI is used for crude oil.

Q - What is LPG (RAK) in the Pump Sizing App

A - Liquid Petroleum Gas produced and sold by RAKGAS in the emirate of Ras al-Khaimah , UAE. Different producer will use different ratios of Butane and Propane. RAKGAS’s blend is used in the software as a reference.